Career Opportunities

Cyber Account Executive - Specialty Division

Classification: Exempt 
Reports to: Chief Brokering Director
Location: Atlanta, GA - hybrid
Date: 6/22/2022 

Who we are: 

Synapse Services, LLC is an excess/surplus line wholesale insurance brokerage firm focused on specialty lines of coverage, offering services to select brokerage firms through a non-traditional “resource” model. We are recognized for our expertise, industry experience and ability to broker and develop solutions for unique and complex commercial risks. Our mission is to provide the highest level of expertise in the specialty insurance marketplace by building and nurturing the best people and partnerships. Synapse has offices throughout the United States. 

Our culture is focused on putting the customer first, delivering a high standard of work product and creating a life-style and team-oriented environment for our employees. Our environment is fast paced, demanding, creative, rewarding and flexible.

Job Summary: 

The Cyber Account Executive serves as the primary point of contact, responsible for brokering and managing a designated book of business developed by Producers.  Responsibilities include service coordination, marketing new and renewal accounts to carriers, claims communications, administration and providing consultative guidance for your assigned accounts. Client retention and satisfaction are key objectives of this role. 

Essential Functions/ Primary Responsibilities 

  • Exhibit superior customer service traits at all times: Accommodate client and carrier requests, facilitate servicing needs & exceed expectations across all brokering-related responsibilities;
  • Possess the ability to analyze complex risks and develop curated risk transfer strategies for a wide array of industry classes; 
  • Communicate with, underwriters, producers and brokers on renewals, audits, carrier recommendations, and quote negotiation on existing and new business accounts;
  • Perform thorough analysis of policy renewals to identify coverage gaps and account rounding opportunities; 
  • Coordinate re-marketing of accounts: Compile exposure information from the client, identify renewal marketing strategy with carriers, coordinate marketing with underwriters, negotiate renewal with client;  
  • Develop proficiency in real time technology, quoting in multiple carrier websites during the remarketing process or when amending coverage;
  • Actively follow the agency workflow in the client management system.

Knowledge, Skills and Abilities: 

  • Commercial Lines Account Executive/Account Manager with demonstrated success in this or a similar role;
  • Minimum of 3 years of cyber underwriting/brokerage experience managing business accounts;
  • Active Property & Casualty Producer License;
  • Emotional Intelligence in a fast-paced work environment
  • Must possess a solid understanding of & the ability to clearly articulate Insurance Industry Standards, Policies, and Procedures;
  • Must possess the ability to review and comprehend all supporting underwriting documentation including but not limited to applications, loss pics, subject specific narratives and environmental due diligence/engineering data;
  • Impeccable organization & prioritization are essential to succeed in this multi-faceted position, with frequent changes in velocity & exposure to multiple resources;
  • Exceptional interpersonal relations and advanced communication & consultative skills;
  • Goal oriented: Sense of urgency and ability to meet client & producer expectations through well executed time management skills;
  • Outstanding listening, negotiation, and closing skills; 
  • Detail oriented with excellent follow-up skills;
  • Proficient in Excel, Word and Outlook.

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machine. 

High-pressured, fast-paced environment with significant telephone and personal disruption. Large number of steps in complex system performed with accuracy and speed is essential to the successful completion of tasks. 

Other Duties: 

This job description is intended to describe the level of work required by the person performing the work of the positions and physical requirements normal to the position. Principal duties outlined are the essential responsibilities and duties and other duties may be assigned as needs arise or as required to support principal duties. This description is not intended as a contract and is subject to change and revision as needs arise. Any written contractual agreements will supersede this job description. All requirements may be modified reasonably to accommodate physically or mentally challenged staff members.